Standard check-in is from 3:00pm and check-out is by 10:00am. Each property may vary; the exact times are listed on the property page and in your booking confirmation.

Most properties use a secure key safe or smart lock. You’ll receive arrival instructions, including the access code, the day before check-in.

For after-hours emergencies, call our 24/7 guest support line listed in your booking confirmation. For life-threatening emergencies, always dial 000.

Our office is open Monday to Friday, 9:00am – 5:00pm. Saturday hours vary by destination – please check your local office page for details.

You can reach us by phone, email, or via the form on our Contact page. Existing guests can also reply directly to their booking confirmation.

Linen provision varies by property. Check the property’s "Important Notes" section to confirm what’s included for your stay.

Some properties welcome pets. Use the Pets Allowed filter to find dog-friendly homes.

Yes – booking direct through our site is the best way to access our specials, save fees, and reach our local team.